Frequently Asked Questions

We are open 7 days a week, without休診days.

The last consultation slot in the afternoon is from 8:30 PM to 8:45 PM. Please arrive by 8:45 PM, as there may be examinations.

Yes, we conduct consultations using a translation device. Our receptionists and nurses will assist you using a translation device. For languages other than English, we request that you bring one companion who can speak Japanese or English. We appreciate your understanding and cooperation.

Generally, it is optional. We only request mask-wearing if you have symptoms such as a cold or cough. On hot or humid summer days, mask-wearing can worsen your condition. If you have cold symptoms, you may put on a mask after arriving at our clinic. We appreciate your cooperation.

Please bring the following:
[Required]
・Either your My Number insurance card or eligibility certificate (If you have a medical certificate, public expense recipient certificate, etc., please bring those as well.)
[If applicable]
・Medication record book (O-kusuri Techo)
・Referral letter
・Health checkup results (paper, app, or web report are all acceptable) or test results from other medical institutions
※If you do not have a My Number insurance card or eligibility certificate, we will verify your identity with a document such as a driver's license, passport, or residence card.

Yes, consultations are possible. We accommodate all individuals who might be pregnant, are undergoing fertility treatment, are pregnant, or are breastfeeding.

Please bring a referral letter (medical information provision letter) on the day of your consultation. Also, if you are currently taking medication, please bring your medication record book. If it is difficult to obtain a referral letter, please consult with our clinic in advance.

Yes, you can. Our clinic is barrier-free, so please come with peace of mind.

We offer online consultations for both first-time and repeat patients. In addition to the insured medical fee, a communication fee of 1,100 yen (tax included) will be charged out of pocket. Please make your reservation early as reservation slots and available times are limited.
[Regarding prescription duration]
First-time patients (those who have no previous consultation history at our clinic, or whose last consultation was more than 3 months ago) → Up to 7 days' worth.
Repeat patients or those undergoing regular treatment → Determined by the consulting doctor.

Yes, consultations are possible.
[How to proceed]
If you do not have your My Number insurance card or eligibility certificate, we will verify your identity using a document such as a passport, residence card, or driver's license. However, in this case, the consultation will be self-pay (100% of the cost). We can provide you with an estimated cost for the consultation and tests.
[Refunds]
If you bring your My Number insurance card or eligibility certificate at a later date, we will process a refund for the difference. If you forgot your My Number insurance card or eligibility certificate: Please bring it within the same month of your consultation if possible.

＜What to bring＞
・My Number insurance card or eligibility certificate
・Receipt and detailed statement from the day of consultation

Our clinic provides consultations for patients with fevers. If you are coming with a fever, please take fever-reducing medication if you have any before coming. You can make a reservation online (via the melmo app or our website) or by phone. We have private rooms available for those with cold symptoms (fever, cough, etc.), so you can wait with peace of mind.

Yes, we conduct tests for both. We offer rapid antigen tests for influenza and COVID-19, and results can be provided in approximately 5 to 10 minutes for each. For influenza, we also offer a less painful test using the AI-powered influenza testing device "nodoca" (however, it is not compatible with COVID-19).

Yes, you can visit even without an appointment. However, please understand in advance that patients with appointments will be prioritized, and you may have to wait. Same-day appointments can be made via web reservation (website/app) or by phone. If there are no slots available for web reservations, please contact us by phone.

If you arrive after your appointment time, you may have to wait. If you are more than 10 minutes late, we may ask you to reschedule your appointment. Please contact us first if you anticipate being late.

Appointment changes and confirmations can be made until 11:59 PM the day before your appointment. Please do so via LINE or the appointment confirmation email.