よくある質問・FAQ

Regarding Medical Consultations

What are the clinic's open days? What are the consultation hours? What are the closing days?

We are open seven days a week.

What time is the last admission?

The last appointment slot in the evening is from 8:30 PM to 8:45 PM. Please arrive by 8:45 PM as there may be tests involved.

Do you offer consultations in English? Do you offer consultations in languages other than English?

はい、翻訳機を活用しながら診察を行っております。

日本語以外での対応の場合、通常の患者様よりもお時間かかることから、大変恐れ入りますが、1回診察につき自費の手数料1000円頂戴しております。

Is mask-wearing mandatory or optional?

基本的には自由です。風邪や咳などの症状がある場合のみ着用をお願いしています。
夏の暑い日や蒸し暑い日は、マスク着用により体調が悪化してしまうこともあります。風邪症状のある方は、当院到着後に着用していただいても構いません。ご協力をお願いいたします。

What do I need for my first visit?

Please bring the following:
【Required】
・Either your My Number Insurance Card or Certificate of Eligibility
(If you have a Medical Certificate, Public Expense Recipient Certificate, etc., please bring those as well.)
【If you have them】
・Medication notebook
・Referral letter
・Health checkup results (paper, app, or web report are all acceptable) or test results from other medical institutions
*If you do not have a My Number Insurance Card or Certificate of Eligibility, we will verify your identity using a document that can confirm your identity, such as a driver's license, passport, or residence card.

Is it possible to have a consultation if I am pregnant or think I might be, or if I am breastfeeding?

Yes, medical examinations are available for everyone, including those who may be pregnant, those undergoing fertility treatment, those who are pregnant, and those who are breastfeeding.

If I want to transfer from another hospital or clinic (e.g., changing my primary doctor, moving), is there anything I need to prepare before my appointment?

Please bring a referral letter (medical information provision form) on the day of your appointment. Also, if you are currently taking medication, please bring your medication notebook.
If it is difficult to obtain a referral letter, please consult our hospital in advance.

Can I visit in a wheelchair?

Yes, you can. Our clinic is barrier-free, so please come without worry.

Do you offer online consultations? If so, for how many days can medications be prescribed?

Yes, medical examinations are available.
【How to See a Doctor】
If you do not have a My Number Health Insurance Card or a qualification certificate, we will verify your identity using a document that can confirm your identity, such as a passport, residence card, or driver's license. However, in this case, it will be a self-pay medical examination (100% out-of-pocket). Please note that we can provide an estimated cost for the examination, tests, etc.
【Refund Policy】
If you bring your My Number Health Insurance Card or qualification certificate at a later date, we will process a refund for the difference.
・For those who forgot their My Number Health Insurance Card or qualification certificate: Please bring it within the month of your visit, if possible.
<What to bring>・My Number Health Insurance Card or qualification certificate ・Receipt and itemized statement from the day of your visit

Can I still receive medical care if I forget my My Number health insurance card or eligibility certificate? Please tell me how to do so in that case.

Our clinic offers consultations for patients with fevers. If you have a fever and are coming to our clinic, please take any fever reducers you have before coming. You can make an appointment online (via the melmo app or our website) or by phone.
We have private rooms available for patients with cold symptoms (fever, cough, etc.), so you can wait comfortably.

Do you have a fever clinic? Can I still be seen if I have a fever?

Yes, we perform both types of tests. We offer rapid influenza antigen tests and rapid COVID-19 antigen tests, and we can provide results for each in approximately 5 to 10 minutes.
Additionally, for influenza, we also offer a less painful test using the AI-powered influenza testing device "nodoca" (however, this device does not support COVID-19 testing).

Regarding reservations

Can I come without a reservation?

Yes, you can visit us without an appointment.

However, please be aware that patients with appointments will be given priority, and you may have to wait. We accept same-day appointments via web booking (website/app) or phone. If there are no slots available for web booking, please call us.

I'm going to be late for my appointment.

If you arrive after your reserved time, you may have to wait.
If you are more than 10 minutes late, we may ask you to reschedule your appointment.
If you anticipate being late, please contact us first.

Please tell me about changing or canceling a reservation.

You can change or confirm your reservation until 11:59 PM on the day before your reservation.
Please do so via LINE or the reservation confirmation email.

Could you tell me about changing my reservation?

ウェブから変更をお願いいたします

Clinic Hours/Access

Clinic Name

Halu Clinic
Title

Consultation hours

月・火・木曜日　　　　　9:00〜17:00

水曜日　　　　　　　　　9:00〜20:00

金・土曜日                         9:00〜21:00

日曜日　　　　　　　　　9:00〜19:00
Title

Closed

None (irregular holidays)
Title

Location

J&MALL 1F, 2-27-1 Kami-Jujo, Kita-ku, Tokyo 114-0034
Title

If you are coming by train or on foot

1 minute walk from JR Saikyo Line "Jujo Station," J&MALL 1st floor in front of Jujo Station
Title

For those coming by bus

Kokusai Kogyo Bus, right in front of the "Jujo Station" bus stop
Title

For those arriving by car

Please use the nearby coin-operated parking.
Title

Inquiries

Email: info@halujujo.clinic

Official LINE: https://lin.ee/DRxcelo

Phone number: 03-6698-2509

More details, please.

Official LINE account

Call

Priority guidance for reservations